Additional Care FAQs

For those residents requiring the personalised care plan with Cavell Healthcare, this is additional to our all-inclusive fixed price rental package of £404 per week.

Care and Support FAQs

At White & Sterling, we aim to provide exceptional care services whilst allowing our residents to maintain the high level of independence they deserve. Our care providers Cavell Healthcare offer all of the support and reassurance you could hope for, with an expert team available to provide personalised care in the comfort and privacy of your own home.


Why Cavell Healthcare?

Cavell Healthcare is our CQC registered provider of Domiciliary Care. They are locally based and conduct all their staff training in the area.


What is the CQC?

Cavell Healthcare is registered with the Care Quality Commission (CQC), a Government appointed body which regulates care services and aims to improve the standard of social care.

They set a range of standards which care providers must meet, and then perform regular inspections to ensure those standards are being reached consistently.

The CQC produces reports that are available for anyone to read or download, and will require care providers to improve any aspect of their service when standards are not being met.


What care is available at Heath House?

Typically the care required by residents is assistance with daily activities, including mobility from one place to another, bathing/showering, dressing, personal hygiene, using the toilet and helping with meals. Yet as health starts to deteriorate with age, other conditions and complaints start to arise.

Most commonly these include diabetes, coronary heart disease, osteoporosis, incontinence and dementia. Cavell Healthcare staff are trained to assist with all of these, as well as a whole range of more serious care needs including neurological problems such as Multiple Sclerosis, Motor Neurone Disease and Parkinson’s disease.

The Cavell Healthcare team also provide end of life support at home, which the majority of residents now opt for. All of the care plans and delivery of care are overseen by a Registered Manager who will provide bespoke advice to any resident on an individual basis.


Is there care available 24/7?

There will be a 24-hour on-call service for assistance in the event of an emergency or problem. The Cavell Healthcare staff are on site most days/evenings. We anticipate most residents requiring a care service will have a pre-agreed care plan which will be produced by Cavell Healthcare, which will take into account your current health conditions and will be conducted by our Cavell Healthcare Registered Care Manager.


Can the Cavell Healthcare team manage all of my care requirements in my own apartment?

Yes, generally all conditions associated with becoming elderly and frail can be met in the privacy of your own home. However, whilst we are able to accommodate many of the milder forms of dementia including mild Alzheimer’s disease, we are not a specialist mental health care provider and our apartments would not be suitable for people with significant dementia needs.

If a homeowner was to develop significant dementia whilst living in one of our apartments, we would work closely with them and their family to identify the best option available at the time, which may involve moving them to a more specialised setting.


Can I stay with my present GP?

If you live locally prior to moving into Heath House, there should be no need for any change. If you are moving from outside the area, you will need to register with a local GP.

Book a personal or virtual viewing

Our in house team are able to show you the show apartment via both virtual and face to face viewings! Arrange to be chaperoned to and from Heath House for a private viewing or instead have a viewing through facetime, giving you the same experience as if you were there yourself, with the benefit of still being able to ask the same questions you would when on a face to face viewing!

Virtual 360 Tour